We do not offer refunds for products that have been opened or used. Returns are accepted only for faulty items, due to hygiene reasons. Please ensure all items are returned in their original, unused condition for consideration of refunds or exchanges.

We don't recommend reusing our Cluster Lashes, as they're designed for the best performance with a single application. However, some customers have successfully reused them by removing them carefully at the end of each day. For easier removal and to help preserve the lashes, avoid overlapping the clusters during application.

Our 3/4 lashes can be reused by giving them a quick blow under the hair dryer.

All orders are shipped from our facility in Sydney, Australia. We carefully package and promptly dispatch each product to ensure timely delivery.

No, once an order has been processed and confirmed, it is not possible to apply any discount codes or modify the order. Please ensure all discount codes are applied before finalizing your purchase.

When applied and maintained correctly, LashMi lashes can last between 5 to 7 days. For optimal hygiene and to maintain the condition of both the lashes and your natural lashes, it is recommended to remove them after 7 days.

Lash serum can be applied after the first 24 hours. Ensure the lashes remain dry during this period. Apply the serum gently at the base of the lash line to nourish and condition your natural lashes.

Yes, LashMi lashes can withstand water exposure. However, to extend their longevity, avoid prolonged soaking. Gentle cleansing is advised, as excessive moisture may affect the adhesive and durability.

Mascara is not recommended for use on LashMi lashes. For added volume or a fuller look, we suggest layering different lash styles instead of using mascara, as this preserves the quality and longevity of the lashes.

The LashMi Starter Kits include the same essential items: 1 lash tray and 1 non stick applicator. The key difference lies in the lash style:

• LightMi: Light and subtle for everyday wear.
• MediumMi: Extra volume and length for a polished, natural appearance.
• WhispyMi:
  Soft, textured clusters that create a light, romantic finish without looking overdone
  FullMi: Dramatic lashes with bold volume, ideal for evening events.

LashMi lashes are water-resistant and designed to last up to 7 days. They can be worn during showers, workouts, and other activities without affecting their hold or appearance. But remember to keep them out of water for the first 24hours.

No, Our lash glue is water-resistant not waterproof, meaning it can handle a splash of water but isn't designed for full submersion. For best results, avoid exposing it to excessive moisture